EVENT TICKETING & MARKETING QUESTIONS
Find answers about EnVivo Tickets: event ticketing, marketing, reserved seating, digital wallets, text reminders, ticket delivery, and event support.
ANSWERS FOR ORGANIZERS & TICKET BUYERS
Let’s make sure your ticketing and marketing fit the way you run your event.
CAN YOU HANDLE NIGHTCLUB EVENT PRESALES?
Yes. EnVivo can manage presales for nightclub tables, bottle packages, VIP areas, and other custom guest experiences. We tailor the packages, access options, and service proposal to your event.
Who handles customer service for ticket buyers?
EnVivo Tickets provides customer support for ticket buyers, helping with order questions while venues, producers, and production teams focus on their guests.
Who does EnVivo Tickets work with?
EnVivo Tickets works with event venues, event producers, and event production companies focused on venues and events. Our team manages onboarding, ticketing setup, and the service upgrades selected for each event.
Can you work with our existing website?
Yes. Your audience can come through your own website, a dedicated event landing page, or an EnVivo event page. We’ll help choose the best route for your event.
Do you support reserved seats and VIP tickets?
Yes. We can set up general admission, assigned seating, hybrid layouts, ticket tiers, and VIP options according to your event’s needs.
Can you help market the event too?
Absolutely. Event landing pages, branding, promotional creative, email campaigns, and merchandise are among our upgradeable services. Choose the services that suit your event, with scope and pricing outlined in your proposal.
How do ticketing fees work?
Your proposal outlines ticketing fees and the pricing for your selected service upgrades. Marketing, websites, branding, merchandising, signage, props, and door staffing can each be tailored to your event and budget.
Can buyers save tickets to their phone’s wallet?
Yes. After purchase, buyers can add their tickets to Apple Wallet on iPhone or Google Wallet on Android, so their tickets are easy to find when they arrive.
How can I upgrade my event services?
Build on your ticketing with marketing campaigns, event websites, merchandising, branding and creative, signage, props, and staffing. Each upgrade has its own agreed scope and pricing, so you can build the right service package for your event.
Can you track our event marketing campaigns?
Yes. EnVivo can set up Meta Ads tracking, TikTok Ads tracking, and Google Analytics for your event marketing. We agree on the tracking setup and reporting scope in your proposal, with these services available as upgrades.
Can I receive text reminders before the event?
Yes. You can select optional text reminders at checkout. Pricing is set by the event producer and displayed before purchase.
How fast do clients receive their tickets?
As soon as payment is processed, an email is generated with your digital tickets.
Can EnVivo manage signage, props, and merchandise?
Yes. On-site signage and props can be managed through EnVivo Tickets. Merchandising, branding, and creative are also available as upgrades, each with its own scope and pricing. Ask for a proposal tailored to your event’s requirements.
I bought tickets. Where should I go for help?
EnVivo Tickets is your point of contact for ticket-buyer customer service. CONTACT OUR TEAM with your event name and order reference so we can assist you directly.
EVENT MARKETING & CREATIVE IN ACTION
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